Delivered and Installed
Following a completed pre-delivery check and confirmation of delivery date from our customer service and logistics teams, a two man team will deliver the hot tub to the property. If going through a doorway or passageway please allow at least 50mm extra each side. Please also allow enough space for the hot tub to turn any corners.
If the order is placed utilizing the 0%Apr finance option, then prior to removal from the delivery vehicle photo ID and proof of residence will be required as well as signature on the customer satisfaction/delivery note.
Once all paperwork is complete the team will position the hot tub in a location that the customer has prepared in line with our site preparation requirements.
The tub will be unwrapped and inspected, the electrical supply which has been installed to our specifications will be connected to the hot tub control box. Please note that you will need to have the power supply installed prior to delivery by a trained electrician as this is not part of the package. Some hot tubs will need a safety circuit breaker isolator switch no more than 3 meters from the hot tub, depending on the AMP of the hot tub. For required AMPs needed for each hot tub please contact us. To find out more about site preparation please see our web page for details.
Accessories such as steps will be assembled, cover lifters where ordered will be fitted and the customer will be given a demonstration of the main features of the hot tub via an on screen demo. Packaging will be removed from site for safe disposal.
Should the customer have any queries later on, support is available by calling the customer service line or using the online contact forms.
If your delivery requires a crane or lifting equipment
If your delivery requires a crane or Hiab vehicle or any lifting equipment we ask that your source this service locally to allow the crane company to assess your site and quote for the most suitable lifting equipment for the task at hand.
Delivery Costs Beyond the UK Mainland
For delivery to Northern and Southern Ireland, Scottish Islands, Isle of Man, Isles of Scilly, and Channel Islands, please contact us for delivery charges.
On all overseas orders please contact us for delivery charges.
Delivery will need to be cancelled with at least 48 working hours notice. If we are noticed later than this point then there will be a cancellation charge of £150.
If your desired product is in stock
If your desired product is in stock you can expect it to be delivered in 5-28 workings days for spas and 1-3 working days for accessories and parts. Our products will be sent from our warehouse and straight to you. If there are any weather problems or anything that may affect your estimated delivery time we will contact you. We will then explain if there will be any change to the date in which you will receive your product and hopefully a new estimated date. We cannot be blamed for any delivery delays after the product has left our warehouse but we can guarantee that we will try our hardest to find the problem and do what we can to sort it.
If your desired product is out of stock
If your desired product is out of stock you can expect it to be delivered in 6-8 weeks.