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Hot Tub Warranty


Blue Whale Spa hot tubs are manufactured to the highest quality with components from leading suppliers across the world. We are proud to offer a market leading Hot Tub Warranty and to give you peace of mind that should any issues occur with your hot tub, our repair team will be on hand to get it back up and running as quickly as possible.

Shell Structure – 10 years

Blue Whale Spa Limited warrant the shell against water loss to the customer arising from structural defects for a period of 10 years.

Shell Surface – 5 years

Blue Whale Spa Limited warrant the shell surface against water loss to your hot tub, arising from defects in materials, including cracks, blisters, peeling and delamination for a period of 5 years.

Electrical Equipment and Plumbing – 2 years

Blue Whale Spa Limited warrant all major spa components – specifically, the pumps, the heater, the control system and the ozonator – against malfunction arising from defects in materials and workmanship, for a period of 2 years to the customer. Includes parts and onsite labour necessary for repair. Leaks from pump unions are expressly excluded from the warranty. There is no call out charge during warranty period if it is deemed to be a manufacturing issue.

Other Spa Components – 2 years

Blue Whale Spa Limited warrant all other spa components, including but not limited to LED lights, fuses, topside control unit, diverter caps, cover clips, and jet inserts against malfunction arising from defects in material and workmanship for a period of 2 years to the customer. Includes only parts necessary for repair. Labour cost is included. If an engineer is sent out, payment of a call out/travel charge will be required from the customer. Payment of the call out/travel charge is necessary before an engineer will be sent out.

Cover & Headrests

Blue Whale Spa Limited warrant the spa cover and headrests to be free from defects in material on the day of delivery as they are open to elements and/or chemical damage. The cover and headrests are only warranted for 30 days if faulty or defective upon delivery in accordance with your statutory rights. The headrests should be removed each time the hot tub is not in use.

Conditions of Hot Tub Warranty

All warranties apply to the original customer, at the original address that the spa was installed. Your limited warranty does not include the cost of shipping parts back to Blue Whale Spa Limited, or to an authorised repair agent for assessment. This warranty does not include costs incurred using non-authorised engineer. Customers must gain written consent from Blue Whale Spa Limited before instructing any engineer not authorised by Blue Whale Spa Limited. In all cases Blue Whale Spa Limited has the sole responsibility for determining the cause and nature of a fault. Blue Whale Spa Limited determination is final. Blue Whale Spa Limited reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance, the customer shall be responsible for the cost of moving and installing the new spa into position.


The parts of this Blue Whale Spa Limited warranty relating to the 2 years warranty on Electrical Equipment and Plumbing and Other Spa Components is valid only when the customer has returned the warranty validation certificate and a copy of the part P electrical installation certificate within 30 days of delivery.


The Customer must report any discovered fault to Blue Whale Spa Limited within 10 business days. A Blue Whale Spa limited representative will then diagnose a fault over the telephone and may suggest a number of possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, Blue Whale Spa Limited will then arrange for an engineer to visit the site. If an engineer is sent out and discovers there is no fault, or the fault is not manufacturing related, a payment of the applicable call out charge is required from the customer. If a manufacturing related fault is discovered there is no charge for an engineers visit. There are no payments necessary before the visit unless the warranty has expired. If the engineer determines that any fault is not covered under this warranty, the customer is solely responsible for the cost of any parts and engineer(s) onsite labour charges.


All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, alterations or modifications not authorised by Blue Whale Spa Limited, attempts to repair the spa not authorised by Blue Whale Spa Limited, incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, electrical installation by a non- qualified electrician, ice in the spa, incorrect winter preparation, or commercial use. No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of limescale on the spa shell or on spa components. Correct chemical use is the sole responsibility of the customer.

Spa covers are not warranted against chemical burns.

The spa shell and components are not covered against any defects which may occur because of the customer not using the cover while the spa is not in use.

This warranty does not cover damage arising from the use of unauthorised sanitisers such as tri- chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface.

Damage to headrest pillows reported up to 30 days beyond delivery will not be covered under warranty. Headrest pillows are to be removed from the spa when not in use.


Blue Whale Spa Limited will not be liable for loss of use of the spa, or any incidental expenses incurred because of the repair or replacement of the spa. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss. Blue Whale Spa Limited will not be responsible for inadequate radio reception in relation to the spas entertainment system. Blue Whale Spa Limited warranties are limited to the maximum amount of monies received from the customer with respect to the sale of the spa.

All Warranties

All warranties apply from the date the spa is delivered to the customer.

The full limited warranty is only valid if the customer returns the warranty registration form within 30 days of delivery. Your warranty validation form must be returned with a copy of your Part P electrical installation certificate if applicable to your spa.

If you are having your hot tub delivered in advance of any electrical work being undertaken you must inform Blue Whale Spa of this.

When the electrical installation work has been undertaken and you have installed your hot tub, you must return the validation certificate with a copy of the Part P installation certificate within 30 days of the issuing of the part P certificate to validate this warranty.

Want to know more about our hot tubs?

If you would like any help or advice on the right hot tub for you, get in touch with our sales team on

0115 954 8888

or visit one of our showrooms to see them in action!