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FAQs Owners Guide

READ THE FAQ FOR HOT TUB GUIDANCE

Solve your queries before or after setup here at our hot tub owners’ area. Read our Owners Guide FAQs and advice on everything from maintenance to water quality.

As well as a few top tips to keep things nice and easy, we have a handy FAQ section with the questions we love to answer while you submerge yourself in a new lifestyle. For anything else, we’re only a phone call away.

Chemical Guide

Maintenance

Helpful Videos

FAQs OWNERS GUIDE

Maintenance

How much water should I put in my hot tub?

Using your garden hose, fill the hot tub through the filter compartment to avoid as much as possible the chance of an airlock.

 

Fill the tub until the water level is between the highest jet in the seats and the bottom of the headrests.

 

You may find that if several people enter the tub that the water level will rise to more than half way up the headrests which some people may find uncomfortable and difficult to keep their heads above the waterline, if this is the case you should drain some of the water until the water level, with people in the tub, is at the bottom of the headrests again.

How Do I maintain my hot tub?

Your hot tub is designed to be easy to maintain and clean. Read our maintenance page for an overview. 

 

We will provide a full owners manual with maintenance instructions with your hot tub installation and the customer support team are at the end of the phone to answer any queries.

Booking A Service

Your hot tub requires an annual service from a trained engineer to ensure it is running smoothly and pre-empt any issues such as limescale build up. Book in your service with the aftercare team on 0115 954 5346.

Chemicals and Water Quality

What do I have to do to maintain the hot tub water?

The hot tub water should be checked daily with the testing strips and the chemical balance adjusted by adding small amounts of chemicals to the water. Then run the jets for 5 minutes so the water is well mixed, before retesting until the colour on the strips matches the bottle. 

 

One of the most important things to ensure your hot tub stays clean and clear is to shower before entering your hot tub to remove any beauty products, lotions or oils which can cause the water to become cloudy. In addition, avoid using fake tan before entering your hot tub as it can stain the hot tub shell. 


It’s key to only use hot tub cleaning products in the hot tub as standard detergents and cleaning products can cause foaming. For the same reason, do not wash your swimwear with detergent but rinse wash it before using the hot tub.

How often do I need to change the water?

The water needs changing every 3 – 4 months of normal hot tub use, if the water is being appropriately treated with the right chemicals. When you refill your hot tub, ensure you use a non-chlorine shock after the sanitiser, alkalinity and pH are balanced to oxidise the water and keep it clear.

How often do I need to change the filter?

The filter should be cleaned every two weeks with a hosepipe and filter spray. To extend the lifespan on the filter, let it fully dry before using in the hot tub. It’s a good idea to swap between two filters so you can enjoy your hot tub sooner.

Are there alternatives to using Chlorine?

Sanitising chemicals are essential to maintain the cleanliness, clarity, and pH levels of the hot tub water, otherwise bacteria will build up.

 

Chlorine is the more commonly used sanitiser for hot tubs but if you prefer or have a sensitivity to chlorine, bromine is a great alternative. Both come in a granule form which dissolves easily in the hot tub water. Just ensure you check the chemical balance before each use to ensure that it is balanced and safe to use.