Awards

 For the last 4 years we have been awarded the Feefo Platinum Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

On March 2019, we were honoured with the awards of Midlands Manufacturer of the Year 2019 and Midlands Innovation of the Year 2019. We are proud to become the UK’s Midlands leading manufacturer and innovators of hot tubs, being the only UK company that manages the entire process from design and production to sales, delivery, installation and after sales, with thousands of satisfied customers.

We are very proud of our new hot tub showroom in Nottingham, which we purchased just this summer and the fact that it’s the biggest showroom in the UK, showcases 35-40 hot tubs at any time. We still need some improvement but really appreciate being a Silver Winner in Spa Showroom Of The Year 2018.

These awards recognise the achievements of the very Best eCommerce Customer Service. We are really proud to be able to demonstrate exceptional customer service.  Our primary goal is to deliver an excellent level of service to all customers at all times. Blue Whale Spa always go for the extra miles and put the customer at the heart of everything.

We were honoured as Best Company in Retail and eCommerce category at the prestigious UK Business Awards held in November 2017 in London. More details on our win here.

We are excited to announce that one of our lead engineers,  has been recognised for his great work, he has been named as the Spa Technician of The Year. He is one of the most committed, knowledgeable engineers with a massive can-do attitude we know. He is a pleasure to work with and a delight to meet him, all customer loves him.

We are delighted to have been recognised as building industry-leading products and rewarded as Silver Winner of the Spa Product Of The Year.

We are very proud of our new hot tub showroom in Nottingham, which we purchased just this summer and the fact that it’s the biggest showroom in the UK, showcases 35-40 hot tubs at any time. We still need some improvement but really appreciate being a Silver Winner in Spa Showroom Of The Year.