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Customer Reviews


At Blue Whale Spa, customer satisfaction is our priority; we aim to provide both excellent products and outstanding customer service. We’re proud to have achieved the Feefo Platinum Trusted Service Award three years running based on our customer reviews, along with an 4.8* average on both Google and TrustPilot. See our latest customer reviews below. 

Just had a hot tub delivered and installed this morning. Both guys were excellent. Once set up they gave us a step by step instructions to get us started. They gave us a hard copy of simple instructions and passed on some tips. Both guys worked very effectively and adhered to the social distancing rules. Thank you.

Dianne Keogh

Blue Whales delivery process went like clockwork, and amazing solid product we received that has given us much de stress time, have done first water change a little daunting but with Blue Whales helpful phone line all went well.

Tanya West

We purchased our hot tub from Blue Whale Spa back in March last year and have used it virtually every day since. The team at Blue Spa were all very professional and helpful, and very knowledgeable, from the very first enquiry, through to the actual delivery and set up of the tub and subsequently with the after sales.

Helen Osborne

We ordered in store and the sales people were extremely helpful and their knowledge was great. The delivery was on time, they were super efficient, set up the hot tub and gave us a walk through of how to look after our hot tub. This company was recommended to me by a buyer and she was not wrong in why – they are superb!

Chloe Hopkinson

Perfect product supplied of great quality backed up with good professional advice when I had so many questions. I cant recommend Blue Whale Spa enough!

Tanya West

Absolutely fantastic company to deal with. Can’t be anymore helpful with an incredible delivery and installation service. Far exceeded expectation with faultless communication and advice from order to turning it on. Thank you keep up the high standards.

Rob Hughes

After buying our hot-tub from blue whale spa and using there services though out our ownership we have been throughly impressed with them as a company. Nothing has been too much trouble for them and they have never been pushy with initial sale or after sales. Would highly recommend them when choosing a new hot tub or even for parts or service.

Ann Olesen

Everyone we spoke with at Blue Whale Spa was very helpful, very thorough, it all went very smoothly from the very first enquiry to actual delivery and subsequent after sales. We love our hot tub and use it every day. I would definitely recommend Blue Whale Spa to others.

Ian & Helen Dobson

Great hot tub. We have used almost daily since installation. Great features, lots of space & is really good quality. The team who Installed the hot tub for us were really knowledgeable & went through all the instructions thoroughly which has meant that we’ve have enjoyed using it… Best Boxing Day ever, nice warm tub, good tunes on the speakers and a nice bottle of bubbles!!! Blue Whale Spa were great from start to finish. I highly recommend their hot tubs!

Casey Legg