Customer Reviews

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Excellent Products, Outstanding Service

At Blue Whale Spa customer satisfaction is our priority. But don’t just take our word for it; check out our glowing reviews from proud Whale Spa hot tub owners below.


We’ve had our hot tub for around 20 months. We had a good experience during the purchase and they were helpful, responsive and fast. But I think it’s how a company deal with issues post sale which really counts. We recently noticed a small leak with our tub. We contacted Blue Whale Spa and they made an appointment to come look at it. Today, 2 engineers came and spent a couple of hours sorting the problem. They were pleasant and helpful and our hot tub is now working perfectly. Most importantly, afterwards, I was given good advice about what might have caused it and how to help prevent it happening again. I would definitely recommend Blue Whale Spa if you are looking to purchase a hot tub.
Lesley Ellis Avatar
Lesley Ellis
One of my hot tub pumps packed in directly after a power cut.

I contacted Mia in customer services and found her very knowledgeable and helpful, Mia explained my options and I purchased a new pump.

It arrived the following day, I fitted it myself with a bit of advice from customer services.

Working perfectly again. I would definitely recommend BWS and if I ever replace my tub I will be buying from here. 5⭐ all round.
Paul Smith Avatar
Paul Smith
I had been searching to replace an ageing non working hot tub. I contacted Blue Whale and Isabelle provided good advise on which to choose. I made a final review versus other providers and decided to go ahead.
I requested an early delivery and the team to fit it arrived at 8:10hrs. They were extremely professional and quickly manoeuvred the tub into location - approx 50m drag. I was then able to connect up the hot tub myself.
I have now been using the tub for 2 months. Everything works well. The heater quickly raises the temperature to the required level - approx 2.5 C/ hour. Bubble, flow, lights, blue-tooth all work. Our grandchildren have greatly enjoyed playing in the tub. In this hot weather it is great to have an evening soak.
Overall, very impressed with the tub and service from Blue Whale.
Paul Frost Avatar
Paul Frost
Blue Whale were fantastic. It’s our first Hot Tub. Not just the timing of delivery but the customer service. From the two delivery men to the help service desk when I asked the most basic questions at the start. Love the product, I wholeheartedly recommend the Company and tremendous after sales service.
Nigel Hiett Avatar
Nigel Hiett
Excellent experience with Blue Whale spa, We was not sure what we wanted and had very little knowledge of hot tubs but the team took the time to explain all the technology to us and then show us the models that would best suit our needs. We were very impressed that they took the time to find out what we needed and not just tried to sell us the most expensive models. Delivery and install was simple and the team that turned up were professional and helpful. I rang up a few times to check information and each time the support was great.
Jonathan Williams Avatar
Jonathan Williams
Installation guys arrived as per pre delivery call from Whale Nottingham.
Had a good look at the route into where the Hot Tub was going to be situated, checked that the concrete surface that it is going to stand on was level and that the power supply was up to standard.
Once the they had put the Spa in place proceeded very quickly to start filling with water and remove panels for fitting connecting the electric supply.
Once filled to the required level, chemicals added and a quick run through of the control panel.
We elected to have the fitted cover lifter fitted and so pleased we did as it makes light work in lifting the cover and also acts as a bit of a light wing break.
Peter Brigden Avatar
Peter Brigden

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