Hot Tub Servicing

• Remove and treat filters with filter spray. Recommend new filters where necessary.
• Run chemical system flush (antibacterial and degreaser fluid used to flush internal pipework).
• Remove tub sides (where accessible) and inspect pipework for leaks and obvious faults.
• Electrical check on control system.
• Wipe and protect hot tub lid with vinyl protectant.
• Drain tub and wipe tub shell with surface cleaner.
• Vacuum out residual water in the tub.
• Remove jets (where possible) inspect and refit. Some jets may not be possible to remove without damaging them due to scale build up or other chemical damage. Customer will be advised if this is the case.
• Tighten all pump unions, inspect and replace any small seals if required.
• Refill hot tub with fresh water, check operation of pumps, blower, lights and heater.
• Rinse and refit filters.
• The service can take from 1 hour up to 3 hours, depending on your water pressure and the state of the hot tub.

We recommend a full service once a year to keep your hot tub in a healthy condition.

This visit will provide peace of mind that your hot tub has been professionally serviced and every working aspect inspected and checked for performance.

N.B For us to proceed with the service, your hot tub must be filled with water, switched on, and above 26 degrees Celsius.

Please note that this is a maintenance service including basic cleaning of parts that are inspected, this is NOT a cleaning service.

Your hot tub and water must be in a reasonable state for our engineers to be safe working on your hot tub. No mould, algae, or serious issues due to owner negligence, chemical misuse, or user mistreatment. If your hot tub is deemed inappropriate for our engineers, you may be refused the service. 

Please note that the advised time for a Service is no more than 3 hours. If it seems that the service will take over 3 hours, due to water pressure when refilling your hot tub, or the condition of the tub, the engineer will advise you of this. Our Customer Services will then call to confirm if you are happy for the engineer to leave at the 3 hour mark and the remainder of filling your hot tub will be under your supervision. Or if you would like them to stay, you will need to pay an hourly charge for any time on site extending the 3 hours limit.

Hot tub parts, plumbing fittings, seals etc are additional to the service cost. You will be advised of these on site and asked to provide payment before any new parts are fitted.

If the tub is surrounded by decking or other structures, gazebo, summer house etc, the tub owner is responsible for ensuring access is available to the internal control box and circulation pump at the very minimum.

If you have any queries please call our office on 0115 954 5346, or email: [email protected]

N.B  This service is for hot tubs only. For swim spas please see Swim Spa Service